Player support

A little help?

Need a hand with Calm Clear? Email support@goosiegames.com.

Tell us what happened

• Your phone model and Android version.
• Your Calm Clear version, if available.
• The mode and level where the issue happened.
• What happened and what you expected instead.
• A screenshot if it helps, with personal information hidden.

Please don’t send passwords, sign-in codes or payment-card details.

My progress is missing

Calm Clear stores progress on your device. Avoid clearing app storage or uninstalling while we investigate, because doing so can remove local progress. Tell us whether you changed phones, reinstalled the app or recently reset progress. We cannot promise recovery of deleted local progress.

I have a purchase issue

Optional purchases are handled by Google Play. Check that you are using the Google account used for the purchase. Contact us with the product name and what happened; do not include payment-card details.

The leaderboard won’t open

Check your internet connection and that you can access Google Play Games. If the issue continues, send us the error message, your phone model and the app version.

Privacy enquiries

Use the same support address for privacy questions. Read the Calm Clear privacy policy for the current privacy information. Local progress, Play Games data and Google purchase records are separate.

Calm Clear is currently in Android beta testing. Screens and features may change before public release.